Returns

If something arrives broken

We pack every jar carefully, but now and then the mail wins. If a jar or bottle arrives cracked or broken, please send us a message through our contact page within 7 days of delivery, with your order number and a photo of the box and the item. We will send you a replacement or a refund, whichever you prefer. There is no need to send the broken item back.

If you change your mind

Unlit, unused items in their original packaging can be returned within 30 days of delivery. Send us a message first with your order number and we will tell you where to send it. Once it arrives back in the studio, we refund the price of the item to your original payment method. Return shipping is paid by you, and the original shipping is not refunded.

What we cannot take back

Candles that have been lit, reed diffusers that have been opened and wax melts that have been unwrapped, for hygiene and safety reasons. If a candle burns badly, though, tell us: we want to know, and our candle care page may help.

Refunds

Refunds go back to the card, Apple Pay or Google Pay account you paid with. Your bank may take a few business days to show it.